Loja das Churrasqueiras is the online address of the shop specialized in selling barbecues. Loja das Churrasqueiras sells its products, remotely, via the Internet (website or e-mail), via telephone or mail.


1. Object

These General Conditions are presented in order to define the modalities of sale between lojadaschurrasqueiras@gmail.com and its customers defined below. Under these general conditions, every natural person or moral person who orders from lojadaschurrasqueiras@gmail.com, whether private customer or not, becomes a customer.

1.1 Field of application

These General Terms and Conditions of Sale govern the sale of products from the website lojadaschurrasqueiras@gmail.com on the day the order is validated. They apply whether the order has been placed via Internet, e-mail, telephone or post.

1.2 Customer acceptance

The fact for the customer to validate his order automatically causes the express acceptance of these General Conditions of Sale. These conditions shall apply to the exclusion of all other conditions, unless otherwise agreed by both parties. The purchase by e-mail, by telephone, by fax or by post also implies the acceptance of the gifts. They can be read directly on our website. They can also be sent by e-mail, fax or post on request.

1.3 Modification of the General Conditions of Sale

Loja das Churrasqueiras reserves the right to change without prior notice the conditions of use or other regulations published on our website. Therefore, you should regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version. The version of this regulation does not have a precise date, the orders are thus managed by the General Conditions in use and therefore in force on the date of order.

1.4 Characteristics of the products

Loja das Churrasqueiras strives to present the essential characteristics of its products in the best way, in collaboration with the manufacturers. A confirmation of technical data is always possible by contacting our Services via telephone or e-mail. The products offered comply with the European legislation in force and the standards applicable in Europe.

1.5 User Manual

Loja das Churrasqueiras strives to provide, whenever possible, the user manual in the language of the consumer. There are, unfortunately, situations in which it may not be supplied in paper form, but only in computer format or downloaded directly from the Internet.

1.6 Prices

1.6.1 The sales prices indicated on the website are in Euros, with taxes and duties included in the retail prices.

1.6.2 If the prices of our suppliers are changed in any way, the prices shown on the website are therefore liable to change at any time.

1.6.3 All prices shown are correct except for errors in data entry. If an order is placed on an item whose price is incorrect we reserve the right to cancel the order and refund the amount paid to the customer.


2. Value Added Tax (VAT)

2.1 Application

VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese EU companies with an intra-EU VAT number.

VAT does not apply to sales for export (Countries outside the European Union).

The invoice accompanies the goods and attests that VAT has been paid.

2.2 Rate

All prices include a VAT rate of 23% or 13%, depending on the law to which the products are subject.


3. Order

3.1 Order preparation

When you place your order through the website, you must fill out the form provided. Before validating the order you must reread the form to confirm the data. Loja das Churrasqueiras is not responsible for errors in sending electronic mail, nor for errors in sending orders due to badly filled forms.

3.2 Order Confirmation

The order confirmation is sent to the customer by automatic email provided that the email address given does not contain any errors.

3.3 Cancellation of order

Any customer can cancel his order at any time, unless it has been billed. In this case, if the customer does not really want the products ordered, he must accept the order and return it, at his own expense, that is, return it without opening it, mentioning "refused order". If the customer ordered via the website, you can cancel your order by phone, fax or e-mail. If the customer refuses to deliver the order, the amount of the initial shipping and return will be deducted from the amount of your refund.

3.4 Availability of products

Our product offers and prices are valid as long as they are visible on our website and at the limit of available stock. Further information can be indicated by phone, fax or e-mail.

If the Loja das Churrasqueiras is unable to obtain a product from the suppliers within the indicated period, the customer will be informed of the order status via e-mail or telephone. In this way, the customer can choose to cancel their order or choose another product available. Loja das Churrasqueiras reserves the right to refuse an order.


4. Payment

4.1 Form of payment

The customer may pay through the following forms of payment:

4.1.1 Cheque to the order of the Barbecue Shop

4.1.2 Bank Transfer

4.2 Lack of payment

Loja das Churrasqueiras reserves the right to refuse to make a delivery or fulfill an order from a customer who has not paid in full or in part for a product ordered.

All payments must be made within 3 working days after placing the order. After this period, the order will be cancelled.

4.3 Antifraud Control

Uncovered cheques and any kind of abusive forgery of cheques or cards will be subject to immediate judicial action.

4.4 Reservation of title

Loja das Churrasqueiras owns the products until their payment by the customer.


5. Invoice

The purchase order placed online by the customer does not serve as an invoice.

Whatever the type of order and mode of payment, the customer will only receive the invoice together with the goods at the time of delivery.


6. Deadlines

6.1 Deadlines for order preparation

Orders placed over the Internet are handled on a first come, first served basis from Monday to Sunday.

The processing time of an order varies according to the availability of each product.

6.2 Transport times

The time limits for transporting the goods shall be indicated by the carrier. These are transmitted to the customer as an indication, in working days, and also depend on the accuracy of the address provided by the customer on the date of the order as well as its availability for receiving the order. Failure by the carrier to meet these deadlines shall not in any way compromise the responsibility of the Loja das Churrasqueiras. These deadlines are indicated to the customer when the goods are shipped.


7. Shipping

7.1 Packaging

The products to be shipped are packed and packaged so that they arrive at the place of delivery in perfect condition, always taking into account customer satisfaction.

7.2 Confirmation

If the customer placed his order on the site, an automatic order confirmation email will be sent. If the e-mail indicated by the customer is wrong the order will be processed after confirmation of your payment.


8. Delivery

8.1 Place of delivery

The orders are delivered to the delivery address indicated by the customer on the order form.

8.2 Absence on the day of delivery

You will be informed of the expected delivery date of your order. You must indicate a delivery address where someone is always present between 9am and 6pm, just like in the workplace. If the delivery does not take place, you will be informed of the date and time the carrier was present. There will be a further attempt at delivery the next working day.

8.3 Delivery time

The estimated time of delivery varies between 1 and 30 days, for more information please contact our services.

8.4 Loss of orders

In this case, Loja das Churrasqueiras is obliged to respect the deadlines imposed by the carrier regarding the declaration of loss and reimbursement of the shipment. Therefore, the client must also wait for these deadlines:

- Therefore, you have a maximum of 30 working days from receipt of the email confirmation of the shipment of the order to declare it lost, at lojadaschurrasqueiras@gmail.com. Beyond this deadline no claim will be accepted.

- On the other hand, if the client has declared the loss of the order within the deadline, Loja das Churrasqueiras will have to open the complaint process. In this case, it is possible that lojadaschurrasqueiras@gmail.com will ask the client for the necessary documents to open the complaint process. The latter should provide the requested data as quickly as possible.

- Finally, the definitive answers regarding the investigations are given by the carrier within a period that varies from 1 to 3 weeks. There can be two types of situations: either the order is recovered and returned to the customer according to normal procedures, or the order is declared lost by the carrier and lojadaschurrasqueiras@gmail.com informs the customer to make a second shipment of the order or it will be refunded the amount invoiced, according to the customer's preference.

8.5 Receive the order
We recommend that all orders delivered should be checked and controlled, and that the customer should make any notes on the condition of the product in the carrier's delivery note in case of partial or total deterioration.
Without the appropriate notes from the customer, the order cannot be disputed later at lojadaschurrasqueiras@gmail.com.
The verification of the product's condition is considered to have been carried out once the delivery note has been signed.
8.5.1 If the product is damaged, please photograph it and send the photo to us at lojadaschurrasqueiras@gmail.com within 24 hours so that we can activate the transport insurance.
8.6 Order content error
Upon receipt of the order by the customer, the latter should indicate by phone, fax or email at the Loja das Churrasqueiras. The complaint of non-conformity of the products in type, quality or quantity in comparison with the data of the order placed.
The claim of non-conformity must be made within 24 hours of delivery of the order.
Complaints not made in accordance with the rules set out above and within the time limits indicated will not be accepted by the Loja das Churrasqueiras.
8.7 Strikes or force majeure events
In case of a strike of the carriers or other exceptional event that delays or prevents the delivery of the order, Loja das Churrasqueiras will inform the customer of the delivery status.

9. Returns
9.1 Procedures and general conditions for returns
9.1.1 Conditions
The customer has the right to return the purchase within a maximum of 14 days from the date of delivery of the good/order. If the consumer chooses to be refunded, this refund will be made within 30 days of receipt of the product by the Churrasqueiras. If you wish to make a return you must contact us beforehand at lojadaschurrasqueiras@gmail.com, through the telephone number +351 253 192 375 or you can go to our facilities with the purchase invoice and indicate if you want to exchange the good or be refunded.
9.1.2 Packaging status
The returned items must be in perfect condition, complete and properly packed in their original packaging and without any signs of effective use.
In case of withdrawal or error of the customer the shipping costs and return will be the entire responsibility of the customer.
9.1.3 Internal Error
Loja das Churrasqueiras is responsible for return and reshipment charges if there is an internal error and the product sent does not correspond to the order. If you wish to exchange the product for a different one, the return and reshipment charges will be the customer's responsibility.
9.1.4 Defects of origin
Loja das Churrasqueiras is responsible for the return and reshipment costs if the product is defective in origin. In this situation the exchange will have to be made for the same article. If you wish to exchange the product for a different one, the return and reshipment costs will be the responsibility of the customer.
9.1.5 Transport Damage
Loja das Churrasqueiras is responsible for return and reshipment charges if the order was damaged during transport. In this situation the exchange will have to be made for the same item. If you wish to exchange for a different article, the return and reshipment charges will be the responsibility of the customer.
Important note: We recommend that you pay attention to the outer state of the packaging, as it may reflect possible damage to the product. At the time of delivery and in the presence of the carrier you should check the condition of the product before signing the Shipping Guide and thus accept the order. If the product is damaged, please photograph it and send us the photo to lojadaschurrasqueiras@gmail.com within 24 hours so we can activate the transport insurance.
The verification of the product status is considered as done, once the Shipping Guide is signed.
9.1.6 Any packaging received at our premises without identification of the sender or sent for collection will not be accepted.
9.1.7 Sizes and colors
The items on this site have sizes and colors that are as close as possible to the genuine, but we remind you that in some cases they may not correspond 100% to reality. For specific cases, please check all information with the technical department at lojadaschurrasqueiras@gmail.com before ordering, as returns for technical reasons will be the sole responsibility of the customer.
9.1.8 Custom goods
Returns, cancellations or refunds do not apply to personalized goods, a situation provided by law:
"Delivery of goods produced or ordered according to the consumer's specifications or clearly personalized cannot be returned".
9.1.9 Returns shipping charges
In case of withdrawal or error of the customer the shipping costs and return will be the entire responsibility of the customer. 
9.2 Decree-laws
The information regarding the consumer's right to withdraw from the contract (private customer) is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.
The general law of the Portuguese Civil Code, namely the rules set out in Decree-Law 67/2003, applies to the right of withdrawal from the contract by Companies, Institutions, Liberal Professionals and Businessmen on an individual basis.
Information on conflict resolution in accordance with art. 14, paragraph 1 of the RCO (Regulation on Online Dispute Resolution):
The European Commission gives consumers the opportunity to resolve conflicts online in accordance with art. 14, paragraph 1 of the OCR (Regulation on Online Dispute Resolution) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a website where consumers can try to reach an out-of-court settlement of disputes arising from online purchases and service contracts.